Providing expert medical cleaning that protects patient safety, halts the spread of infections, and enhances facility reputation

We know that medical cleaning requires specialized training and equipment. Our Environmental Services Program (EVS) goes beyond basic cleaning, focusing on reducing Healthcare-associated Infections (HAIs) and meeting OSHA and EPA standards. Our staff is fully trained in terminal cleaning, patient room disinfection, and chemical safety. Depending on facility regulations, our team undergoes TB testing, physical clearance, drug testing, background checks, and immunization record verification. All staff wear appropriate PPE and follow a strict checklist to ensure every surface is disinfected. At HTX Facility Services, we apply advanced disinfection methods that help protect patient well-being and improve patient experiences, as well as a safe, sanitary environment for staff and visitors.

Select Healthcare Facilities We Service

Hospitals

Surgery &
Outpatient
Centers

Dialysis
Centers

Clinics &
Urgent Care

Company
Portfolios

Assisted
Living

Veterinary

Dentistry

Common Medical Cleaning Services

While the services listed below reflect common cleaning tasks, we prioritize your unique needs and will develop a customized plan tailored specifically for you.

High-Frequency
Touchpoints

Hospital Grade
Disinfecting

Blood-borne
Pathogen Cleanup

Hazardous Waste
Removal

Terminal
Cleaning

Reception &
Front Desk

Patient Rooms

Floors

Restrooms

Operating Rooms

Windows

Lobby

Our Solutions to Common Industry Pain Points

Are you regularly disappointed with your current service provider? Do they forget to lock doors, turn off lights, or empty the trash? Are you only seeing the expected results when you call and complain? Discover how HTX Facility Services solves these issues for our partners.

Lack of
Personalization

  • We focus on addressing your specific pain points and needs, tailoring a program that offers a unique solution for you, unlike industry peers who rely on templated practices.
  • Once we've customized a program for you, we ensure alignment of expectations before starting operations by providing a detailed service schedule with itemized services.
  • We believe in cultivating a partnership rather than just offering a simple service transaction and will be checking in with you regularly to ensure we are exceeding your expectations.

Inconsistent Quality
& Incomplete Services

  • Our training program instills industry best practices, supported by systems that ensure quality, completeness, and direct accountability.
  • Additionally, each facility team has a dedicated team lead responsible for quality, and an external manager conducts regular quality control inspections.

High Turnover

  • We attract and retain top notch team members by investing in our staff by offering attractive supplemental income opportunities, clear paths for career progression, and a team-first culture.
  • We hire individuals who demonstrate reliability, trustworthiness, and a proven track record of strong work ethic.

Poor
Communication

  • We offer our partners direct messaging through our operational app and can accommodate other communication channels if preferred.
  • For any ad hoc issues, we guarantee timely responsiveness.
  • As a local company, we take pride in our ability to have management on-site quickly when needed.
  • Before starting our service, we work with our customers to establish communication preferences and procedures to ensure smooth operations.
  • We regularly seek constructive feedback from our partners to enhance our service and strive for excellence.

Unprofessional
Staff

  • We prioritize hiring professionals from the outset and filter out unsuitable candidates through our structured hiring and training process.
  • Our staff are required to speak English, be neatly presented, wear uniforms, and display ID badges.
  • We train our team on effective communication, appropriate responses to our partners, and maintaining professionalism in all settings.

Frequently Asked
Questions

How do you ensure security and safety at my healthcare facility?

We prioritize the safety of your employees, their belongings, and the company’s assets and confidential information.

Our thorough employee vetting process helps us attract top talent and weeds out bad actors from the start. We also conduct background checks and verify referrals for all staff members.

Team members are English-speaking and required to wear uniforms and photo ID badges. Our staff is trained in-house to follow the best practices in safety and security.

In accordance with the facility’s rules and regulations, our employees must pass a two-step TB test and receive physical clearance before being authorized to work in any healthcare setting. If immunization records are required, we are happy to provide them upon request.

We collaborate with our partners to develop customized security plans. For example, before leaving, we ensure doors are locked and alarms are set. We instruct our staff never to let unauthorized individuals into the building and to contact our management team if they notice any unusual activity at your facility.

For safety practices, we adhere to the latest guidelines from OSHA, CDC, and EPA, which are continually updated. Our team is trained to properly dilute and administer chemicals and use the appropriate PPE. We also follow standard safety protocols, such as placing caution signs in wet areas. We work with facility managers to develop a safety plan tailored to their specific facility.

What is the difference between medical cleaning and typical commercial cleaning?

The difference between medical cleaning and commercial cleaning lies in the level of cleanliness and the types of contaminants being addressed. In a hospital setting, the environment is exposed to a wide range of pathogens daily, and many individuals have weakened immune systems. As a result, medical cleaning focuses on thoroughly disinfecting surfaces to prevent the spread of infections. This often involves stricter protocols and frequent cleaning, sometimes with dedicated staff to address spills and contamination as they occur. In contrast, commercial cleaning in offices focuses more on maintaining a clean and tidy environment, with less emphasis on preventing the spread of diseases, as the risks and requirements are lower.

What are hospital grade disinfectants?

Hospital-grade disinfectants are designed to clean and sanitize surfaces while helping reduce the risk of infections. These disinfectants, approved by the Environmental Protection Agency (EPA), are effective at killing key pathogens such as Staph, Pseudomonas, and Salmonella. These three germs represent the broad range of microbes that must be controlled in healthcare settings to ensure a safe environment.

Does your staff have specialized training in cleaning medical facilities?

Yes, our staff undergoes specialized training for cleaning medical facilities, including terminal cleaning for isolation rooms, operating rooms, and other high-risk areas. They are trained in infection control practices, proper disinfection techniques, and handling hazardous materials, with a strong focus on bloodborne pathogen safety. Our team is also educated on high-touch areas, the use of hospital-grade disinfectants, and maintaining a sterile environment to minimize the spread of infections. To further reduce the risk of cross-contamination, we use a color-coding system for cleaning supplies and equipment, ensuring that each area has dedicated tools. We also follow strict procedures to prevent the transfer of contaminants between different zones. Additionally, we regularly update our staff on the latest healthcare cleaning protocols and safety standards.

How will you communicate with us and what customer service systems do you have in place?

We will communicate with you using your preferred methods, which we will establish before starting our service. Our operational application offers real-time messaging between our partners and cleaning teams, complete with a personalized dashboard for your convenience. If desired, we can share inspection reports and provide QR links for public feedback. You will have continuous, direct access to us to communicate any requests or input task orders.

We are a local Houston company with a streamlined management structure, making it easy for our partners to reach our leadership team. This allows us to respond quickly and be on-site promptly whenever needed.

What type of equipment and chemicals will be used at my facility?

We provide all the necessary cleaning equipment to meet your facility’s specific needs. This includes large items like floor machines, vacuums, and carts, along with their supporting parts and accessories. Additionally, we supply smaller tools such as spray bottles, dusters, and brushes.

We use hospital grade disinfectants. If you’d like more information about our chemical program, we can share our product list and the respective safety data sheets.

If you have existing equipment or chemicals on-site that you’d prefer us to use, we are happy to accommodate your request and will adjust your quote accordingly.

Do you provide consumables (paper towels, toilet paper, hand soap, can liners, etc.)?

It depends on your facility’s preferences. We can surely provide and manage consumables supply.

How soon can you begin service?

If you’re looking to switch cleaning providers, it’s standard to give 30-day notice to the current company and a 30-day start notice to the new one. Depending on your facility’s size and the scope of services needed, we can often begin within 30 days. Request a free quote, and we’ll provide a customized solution for your facility.

What time of day are services available?

Janitorial Services and Facility Maintenance are available around the clock. We offer a range of options, from day porters to overnight shifts. Most of the time, the services are performed after hours, typically between 5 PM and 11 PM. All services are adaptable to fit your facility’s schedule and requirements.

Are you insured?

We have general liability insurance, workers compensation insurance, and can procure a janitorial bond when needed. Safety and security are our top priorities, but in the rare event of an accident, we are prepared.

How frequently do you bill?

We bill our partners monthly.

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