Ensuring a spotless retail environment that enhances customer experience, encourages longer visits, drives sales, and fosters repeat business

Maintaining a clean and inviting store in the competitive retail industry is crucial for attracting customers and building brand loyalty. With high foot traffic, frequent product handling, and customer interactions, cleanliness is key to ensuring a positive shopping experience. A well-maintained retail space enhances your brand image and supports employee morale and fewer absences. At HTX Facility Services, our expert cleaning team ensures every corner of your store shines, providing a pristine, safe, and welcoming environment through our flexible and tailored cleaning programs.

Select Retail Facilities We Service

Department
Stores

Big Box
Stores

Supermarkets

Company
Headquarters

Company
Portfolios

Pharmacies

Outlets

Common Retail Cleaning Services

While the services listed below reflect common cleaning tasks, we prioritize your unique needs and will develop a customized plan tailored specifically for you.

High-Frequency
Touchpoints

Product Shelves
& Racking

Fitting
Rooms

Surface
Polishing

Trash
Removal

Elevators &
Escalators

Spill
Cleanup

Sales
Floors

Restrooms

Customer
Counters

Window
Displays

Lobby

Our Solutions to Common Industry Pain Points

Are you regularly disappointed with your current service provider? Do they forget to lock doors, turn off lights, or empty the trash? Are you only seeing the expected results when you call and complain? Discover how HTX Facility Services solves these issues for our partners.

Lack of
Personalization

  • We focus on addressing your specific pain points and needs, tailoring a program that offers a unique solution for you, unlike industry peers who rely on templated practices.
  • Once we've customized a program for you, we ensure alignment of expectations before starting operations by providing a detailed service schedule with itemized services.
  • We believe in cultivating a partnership rather than just offering a simple service transaction and will be checking in with you regularly to ensure we are exceeding your expectations.

Inconsistent Quality
& Incomplete Services

  • Our training program instills industry best practices, supported by systems that ensure quality, completeness, and direct accountability.
  • Additionally, each facility team has a dedicated team lead responsible for quality, and an external manager conducts regular quality control inspections.

High Turnover

  • We attract and retain top notch team members by investing in our staff by offering attractive supplemental income opportunities, clear paths for career progression, and a team-first culture.
  • We hire individuals who demonstrate reliability, trustworthiness, and a proven track record of strong work ethic.

Poor
Communication

  • We offer our partners direct messaging through our operational app and can accommodate other communication channels if preferred.
  • For any ad hoc issues, we guarantee timely responsiveness.
  • As a local company, we take pride in our ability to have management on-site quickly when needed.
  • Before starting our service, we work with our customers to establish communication preferences and procedures to ensure smooth operations.
  • We regularly seek constructive feedback from our partners to enhance our service and strive for excellence.

Unprofessional
Staff

  • We prioritize hiring professionals from the outset and filter out unsuitable candidates through our structured hiring and training process.
  • Our staff are required to speak English, be neatly presented, wear uniforms, and display ID badges.
  • We train our team on effective communication, appropriate responses to our partners, and maintaining professionalism in all settings.

Frequently Asked
Questions

How do you ensure security and safety at my retail facility?

We prioritize the safety of your customers and employees, their belongings, and all your assets and confidential information.

Our thorough employee vetting process helps us attract top talent and weeds out bad actors from the start. We also conduct background checks and verify referrals for all staff members.

Team members are English-speaking and required to wear uniforms and photo ID badges. Our staff is trained in-house to follow the best practices in safety and security.

We collaborate with our partners to develop customized security plans. For example, before leaving, we ensure doors are locked and alarms are set. We instruct our staff never to let unauthorized individuals into the building and to contact our management team if they notice any unusual activity at your facility.

For safety practices, we adhere to the latest guidelines from OSHA, CDC, and EPA, which are continually updated. Our team is trained to properly dilute and administer chemicals and use the appropriate PPE. We also follow standard safety protocols, such as placing caution signs in wet areas. We work with facility managers to develop a safety plan tailored to their specific facility.

What cleaning services are recommended for a retail facility?

General janitorial services are a great foundation. Regular cleaning keeps your retail facility in good shape, but over time, you might notice your floors losing their luster or your carpets showing wear. In such cases, adding floor and carpet care to your janitorial routine can help. These services can be scheduled quarterly or semi-annually, based on your requirements.

How often should a retail facility be cleaned?

The cleaning frequency of a retail facility can vary depending on factors such as the size of the facility, the number of occupants, foot traffic and the nature of the activities conducted.

High traffic areas such as fitting rooms, entryways, common areas, and restrooms are typically cleaned daily along with trash disposal while other tasks such as spot carpet cleaning are usually weekly, and cleaning baseboards may be monthly.

Every retail facility is unique, and we will collaborate with you to develop a plan that meets your specific needs.

How should restrooms in a retail facility be cleaned?

Maintaining clean and hygienic restrooms is crucial for any retail facility. Our daily cleaning routine includes disinfecting all surfaces, cleaning toilets and urinals, polishing mirrors, emptying trash bins, and floor care. We will replace consumables as needed if included in our scope.

How will you communicate with us and what customer service systems do you have in place?

We will communicate with you using your preferred methods, which we will establish before starting our service. Our operational application offers real-time messaging between our partners and cleaning teams, complete with a personalized dashboard for your convenience. If desired, we can share inspection reports and provide QR links for public feedback. You will have continuous, direct access to us to communicate any requests or input task orders.

We are a local Houston company with a streamlined management structure, making it easy for our partners to reach our leadership team. This allows us to respond quickly and be on-site promptly whenever needed.

What type of equipment and chemicals will be used at my retail facility?

We provide all the necessary cleaning equipment to meet your retail facility’s specific needs. This includes large items like floor machines, vacuums, and carts, along with their supporting parts and accessories. Additionally, we supply smaller tools such as spray bottles, dusters, and brushes.

We use top-quality chemicals that are effective and safe for both humans and the environment, avoiding any “forever chemicals.” If you’d like more information about our chemical program, we can share our product list and the respective safety data sheets.

If you have existing equipment or chemicals on-site that you’d prefer us to use, we are happy to accommodate your request and will adjust your quote accordingly.

Do you provide consumables (paper towels, toilet paper, hand soap, can liners, etc.)?

It depends on your preferences. We can surely provide and manage consumables supply.

How soon can you begin service?

If you’re looking to switch cleaning providers, it’s standard to give 30-day notice to the current company and a 30-day start notice to the new one. Depending on your place of worship’s size and the scope of services needed, we can often begin within 30 days. Request a free quote, and we’ll provide a customized solution for your facility.

What time of day are services available?

Janitorial Services and Facility Maintenance are available around the clock. We offer a range of options, from day porters to overnight shifts. Most of the time, the services are performed after hours, typically between 5 PM and 11 PM. All services are adaptable to fit your facility’s schedule and requirements.

Are you insured?

We have general liability insurance, workers compensation insurance, and can procure a janitorial bond when needed. Safety and security are our top priorities, but in the rare event of an accident, we are prepared.

How frequently do you bill?

We bill our partners monthly.

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