Our Specialty Services
Comprehensive Suite of Solutions
Our Life Cycle Care Program
Frequently Asked
Questions
Day porter services refer to the on-site cleaning and maintenance tasks performed throughout the day at the facility. These services are typically provided by a janitorial team or a specialized staff member (the “porter”) to ensure the property remains clean, organized, and well-maintained during business hours. Porters usually focus on high traffic areas such as bathrooms and common areas to maintain cleanliness during the day without disrupting the day-to-day activities to the building.
If your facility experiences high foot traffic, has frequently used common areas or restrooms, or requires frequent cleaning during business hours, a day porter service can be beneficial. Day porters help maintain cleanliness by addressing spills, restocking supplies, and keeping high-traffic areas tidy throughout the day, ensuring a professional and welcoming environment. Day porters are usually recommended if your facility has characteristics such as 15,000+ square feet, 50+ employees, and 50+ customers per week.
Yes, day porter services can handle special tasks such as setting up events, moving furniture, or deep-cleaning certain areas, depending on the scope of work within the service agreement.
No, we will move the furniture for you and return it to its original placement once cleaning is complete.
The ideal frequency for carpet cleaning varies based on the carpet’s condition, type of fiber, and color. It’s recommended to schedule professional cleaning when you notice dirt in high-traffic areas. For some, this might be restorative care every six months, while others might need it annually or even less frequently. Additionally, we advise regular interim care between routine maintenance and restorative or deep cleanings.
Drying time is influenced by factors such as humidity, temperature, and airflow in the area. It typically takes between 8 to 24 hours for carpets to dry completely but can be quicker depending on the cleaning equipment and product applied. You can walk on your carpet right after cleaning, but it’s best to avoid any wet spots if possible. We will work with you to apply the appropriate service package to meet the needs of your facility.
Our comprehensive floor care services encompass all flooring types, with the exception of carpet care, which is offered as a separate service. We specialize in maintaining resilient flooring options such as rubber tiles and vinyl, hardwood, as well as masonry surfaces like concrete, ceramic tile, and more. In addition to routine maintenance, we offer specialty services including floor stripping and waxing, scrubbing, surface restoration and renovation, neutralizing, sealing, finishing, and burnishing, ensuring your floors stay in top condition.
Every building is unique, and the frequency of floor cleaning depends on several factors, including the type of flooring, its age, and the amount of foot traffic your facility experiences. To determine the ideal cleaning schedule, we start by assessing the various floor types in your building and their current condition. From there, we can develop a tailored floor care plan that best suits your needs. Typically, we recommend semi-annual or quarterly floor maintenance, depending on the size and usage of your facility.
Typically, for a few hours and for larger jobs that require more time, we may perform the services over a course of days. To avoid disruption, we recommend performing the services after hours.
The frequency of window cleaning varies based on factors such as the nature of your business, the surrounding environment, weather conditions, and the building’s location. For establishments like hospitals and medical offices that require consistently pristine windows, both inside and out, monthly cleaning may be necessary. In contrast, most office buildings typically only need window cleaning every few months to maintain a professional appearance.
Common methods include traditional squeegee cleaning, water-fed poles, and pressure washing for tough dirt. The method used depends on the type of windows, building height, and specific needs.
Yes, clean windows allow more natural light into the building, which can reduce the need for artificial lighting and help with energy efficiency, especially when windows are properly maintained.
Yes, specialized cleaning solutions can be used to remove hard water stains or mineral deposits, though it may require additional treatments or repeated cleanings for stubborn stains.
Upholstery maintenance is recommended either twice a year or quarterly, depending on the wear and condition of your furniture. To streamline the process, consider scheduling upholstery cleaning alongside your regular carpet cleaning service. Since both tasks use the same equipment and techniques, this approach helps save time and reduces costs for both you and our team.
Yes, most stains and spills can be addressed, especially when cleaned promptly. Specialized stain removers and techniques are used to target specific types of stains.
Yes, treatments such as fabric protectants or conditioners can be applied to extend the life of the upholstery and keep it looking fresh, especially for high-traffic environments.
Yes, regular cleaning can remove dust, allergens, and other particles trapped in the fabric, improving indoor air quality and creating a healthier environment.
We offer exterior trash collection and removal, pressure washing, window cleaning, parking lot sweeping, graffiti removal, etc. If we don’t offer the exterior service you are seeking, we can arrange a contractor to perform or provide a referral.
Disinfection services involve using chemicals or equipment to kill harmful microorganisms like bacteria and viruses on surfaces. Unlike normal cleaning, which removes dirt and debris, or sanitizing, which reduces germs to safe levels, disinfection targets and eliminates pathogens, ensuring a higher level of protection against infections. Disinfection is often used in high-risk areas where pathogen control is critical.
According to the EPA (Environmental Protection Agency):
1. Disinfection: Products labeled as disinfectants must meet EPA standards to kill at least 99.999% of bacteria and viruses, depending on the product and its intended use. The kill rate varies by pathogen, with specific claims for different microorganisms.
2. Sanitizing: Products labeled as sanitizers are designed to reduce the number of bacteria by 99.9%, but they may not be effective against viruses or fungi at the same level.
3. General Cleaning: Cleaning products do not have a standardized kill rate for pathogens. They focus on removing dirt, dust, and debris, but without additional sanitizing or disinfecting agents, they do not significantly reduce the number of microorganisms.
Disinfection is crucial in areas with high foot traffic or where contamination risks are elevated. We recommend applying disinfectants to high-touch, high-traffic areas to effectively eliminate bacteria and viruses. This not only helps protect the health of employees or tenants but also reduces sick days and supports a healthier, more productive environment.
Our consumables supply program is flexible and tailored to your specific needs. We work with you to develop a program that ensures you have the right supplies at the right time, while also managing inventory efficiently. Whether it’s restocking regularly or addressing unique requirements, we can customize the approach to fit your facility.

